The Neos Solutions Suite

A modular, agentic end-to-end solution spanning the patient financial journey built for RCM operations

Patient Referral & Intake

Objective: Convert More Referrals

Connect portals with EHRs and Intake Apps to ingest, qualify, and auto-accept referrals

Eligibility & Benefit Verification

Objective: Prevent Downstream Denials

Maintain accurate coverage data with automated checks, robust benefit validations, and exception handling

Prior Authorizations

Objective: Accelerate Approvals

Ensure visits are pre-approved by submitting requests and checking status timely

Claims Processing

Objective: Clean Claims & Efficient Processing

Submit clean NOAs, Finals and NOE/NOTR and capture claim status

Denials Management

Objective: Rapid Response

Resolve denials fast with automated categorization and targeted workflows, prioritizing high-value cases

Remittance & Collections

Objective: Reconcile Revenue Completely

Auto-post payments, flag variances, and post cash revenue efficiently

Extend Beyond RCM with AI Agents

Leverage the power of post-acute building blocks to automate complex workflows across compliance and operations processes.

Audits & Compliance

Objective: Reduce Compliance Labor

Face to Face Audits, Pre-Claim Reviews and COP Required Physician Notifications

Operations Automation

Objective: Optimize Workflow

Autonomous agents handle the paper cuts of post acute operations including OASIS and HOPE to iQIES

Custom Agents

Objective: Adapt to Complexity

Leverage Element5's building blocks to rapidly deploy custom agents to address unique payer or highly localized workflow challenges quickly and effectively

50%
Time Reduction on PCR Submissions
99%
OASIS Submissions Rate
85%
Improvement on Notifications Compliance

Trusted Post Acute Workflow Automation Partner for Industry Leaders

“At GHG we were able to take one process and alleviate 75% of the administrative burden. This improved efficiency afforded us the opportunity to reallocate resources to tasks that assist in offering increased support to our clinical and field staff all the while increasing cash flow.”
Kristen Hellebuyck
Director of Health Information Management
“The automation is processing 93%, we're doing 7% which is kicked out for exception handling. So this is changing our FTE needs, allowing us to utilize staff to work other more complicated tasks in our revenue recovery department.”
Chad Hossink
Director of Admissions
“We partnered with Element5 and it’s been amazing. The denials management automation extracts denials from the clearinghouse and uploads billing notes with specific reasons to our EHR, allowing the team to work denials instantly vs. statusing them. It saves at least 5 FTEs for us since we no longer need to status claims.”
Steven Scott
VP Revenue Cycle Home Health & Infusion
PARTNERSHIP

Flexible Engagement Models

Choose the implementation and deployment path that best aligns with your team's needs and timeline, from immediate deployment to custom development.

Ready to go Agents

Objective: Fastest Time-to-Value

Deploy our pre-built, production-ready customizable agents for core post acute workflows. Fastest time-to-value for standard post-acute operations

Collaborative Design

Work directly with Element5's AI experts to co-develop new agents and modules tailored precisely to your evolving business needs

Custom Agents

Leverage our agentic framework to design and deploy purpose-built, highly specialized agents addressing unique payer or complex internal rules

INTELLIGENCE & FRAMEWORK

The Agentic Platform

A coordinated, orchestrated AI-driven platform to automate complex tasks across systems, escalating only exceptions to human agents for review and intervention.

Core Orchestration & Control

  • Autonomous Workflows: Intelligent agents handle routine processes end-to-end, making rules-based decisions without human intervention

  • Integration & Connections: Connects to and pulls data from all ecosystem endpoints including EHRs, portals, and proprietary internal systems

  • Human-in-the-Loop: A centralized web application ensures oversight, manual intervention, and full visibility on all exceptions

  • Full Audit Trail: Comprehensive logging of all AI agent actions for compliance and peace of mind

The Agentic Architecture

1. Task Initiation

A high-level goal is set (e.g., "Process Patient Claim").

2. Plan Generation

The goal is broken into sub-tasks

3. Execution & Tool Use

Specialist Agents perform sub-tasks, communicating across systems

4. Exception Handling

If an Agent encounters an exception or lack of confidence in decision making, the task is flagged and routed to the Human-in-the-Loop application for review.

5. Goal Completion

Successful completion is logged, and the outcome is reconciled in the RCM system.

ENTERPRISE READY

The Enterprise Difference

A robust, compliant, and scalable foundation built to meet the rigorous demands of large post-acute organizations.

Seamless Integration

Adapts and integrates to Enterprise systems and workflows, ensuring continuity across your existing technology stack.

Fully Managed Service

Fully managed including 24x7x365 monitoring, alerting, and anomaly detection to keep automation running smoothly.

Advanced Compliance

SOC 2 Type II and HIPAA compliant, ensuring the highest standards of data security and regulatory adherence.

Massive Scalability

Highly scalable infrastructure designed to meet the throughput demands of the largest provider networks.

Unique Architecture

Unique architecture & sophisticated orchestration enabling rapid development, deployment, and maintenance response times.

Augment, Not Replace

No rip and replace. Augment your existing systems and gain rapid efficienties and ROI.

Realize Immediate Financial & Operational Outcomes

727

Automated Workflows

Maximize reimbursement by submitting perfect claims on the first attempt.

82%+

Labor Burden Reduction

Automate repetitive workflows, allowing human agents to focus only on high-value exceptions.

121K

Transactions Per Day

Rapidly resolve denials and optimize collections for complete and timely reimbursement.

Learn why industry leaders trust E5 as their automation partner

Innovative Automation: How Element5 Elevated VNA Health Group's Performance Through UHC Eligibility and Authorizations Workflows

Read more

VIA Health Partners Streamlines Intake Eligibility Verification for 24/7 Coverage and Productivity Improvement

Read more

How Vivie used automation to improve compliance, increase capacity and tighten revenue recognition… realizing other unexpected benefits along the way

Read more

Ready to Automate Your RCM?

Schedule a consultation to see how Neos can bring the power of Agentic Automation to your post-acute financial journey.