Summary

An efficient intake process is mission critical for getting care to a new hospice patient.  Partnering with Element5 to implement automation solutions, VIA Health Partners has streamlined their intake process to meet aggressive timeliness of care goals.  The automation enables 24/7 coverage, reducing the need for after-hours and weekend work, driving a 50% productivity improvement in managing various steps and requirements.

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The Challenge

• High Resource Demand: Multiple staff members were required in order to complete the various intake requirements in a timely manner.
• Efficiency & Accuracy Concerns: Significant hours allocated to manual processes, hindering the team’s ability to focus on critical tasks.
• Timeliness Issues: Ensuring verifications were completed timely was challenging with the existing manual processes.
• On-Call Workload: High volume of after-hours and weekend admissions increased the workload for on-call staff.

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The Solution

• Streamlined Intake Process: Element5 automated hospice intake and  verification process steps, reducing manual intervention.
• Coverage: The automation provides continuous coverage, eliminating after-hours and weekend backlogs.
• Resource Optimization: Automating intake steps allows VIA Health Partners to reduce the number of staff members directly involved in this workflow by 50%, reallocating focus on other critical tasks.
• Identify Exceptions: Intake staff now works by exception, the intelligence in the E5 automation identifies potential issues that impede care and impact reimbursement, for quick resolution by staff.